– The Management, for artistic or technical requirements or due to force majeure, reserves the right to change the dates, times and days or the concert program, communicating this through the press and on the website www.santacecilia.it. For special events (television broadcasts, technical requirements, etc.), the Management reserves the right to relocate certain subscription and non-subscription seats.
– Purchased tickets are valid exclusively for the performance to which they refer.
- Tickets cannot be refunded or exchanged.
- The only valid document for admission to the hall is the ticket or subscription stub corresponding to each individual performance. Spectators are required to keep their issued ticket for the entire duration of the performance and must pay the full amount again if found without it (Presidential Decree No. 640 of 10.26.1972, art. 6 and subsequent amendments). The box office cannot issue duplicates for tickets or subscriptions. Paper tickets must be presented in their original form to enter the hall.
– In the event of a lost or stolen ticket, the spectator may enter the hall by purchasing a replacement admission ticket for € 10, subject to verification of the purchase.
In the event of a lost or stolen subscription, admission to the hall will be permitted by filling out the specific self-certification form for loss. The Management will issue the subscription holder a certificate to be shown, in the original, to the control staff at every concert.
– Subscribers who arrive without the stub for their subscription series may still access their seats by purchasing an admission ticket for € 3.00. This facility is granted exclusively to the subscription holder upon presenting an ID document.
Subscribers who, due to extraordinary needs, must move their concert date within the same weekly production, by going to the Auditorium or Via Vittoria box office and handing in their stub up to the day indicated on the ticket, can be assigned a numbered seat at a cost of € 2.00. If the handover of their intact stub occurs after the date indicated on the ticket, subscribers may purchase an assigned seat ticket at a cost of € 5.00, subject to availability within their subscription sector. In the case of a digital subscription, the stub to be returned must necessarily be printed out and handed over to the box office at the time of the request.
Series changes can be made not only at the Auditorium and Via Vittoria box offices but also online at www.santacecilia.it/cambioturno.
For subscriptions with discounted formulas (Formula Y) and carnet packages, it is not possible to request a change of series or date.
– All tickets and subscriptions purchased with the Youth Discount are strictly personal and subject to verification upon entering the hall. Inside the Theater, at any time, the hall staff may ask to see the ticket and an ID document.
– In the event of a performance cancellation or suspension before the first intermission, the subscription quota will be refunded at the end of the season only if the concert has not been rescheduled or replaced.
– Admission to the hall is prohibited once the performance has started. Concerts and performances of the Accademia Nazionale di Santa Cecilia begin punctually. Due to the specific layout of the halls, it is recommended to enter at least 5 minutes before the time indicated on the ticket to reach your seat in time for the start of the concert. Latecomers are asked to wait in the foyer until the intermission, if scheduled, during which they may take their seats.
– Out of respect for the musicians and other spectators, and considering that many concerts will be broadcast live on radio and television, attendees are requested to behave properly in the hall and not to disturb the performances. The audience is also requested to wear clothing appropriate to the decorum of the theater.
– The cloakroom service is free of charge. Spectators are obliged to leave umbrellas, hats, helmets, large bags, cameras, and audio and video recording equipment in the cloakroom.
– It is forbidden to keep mobile phones and tablets turned on in the hall, to take photographs with or without flash, even with a smartphone for personal use, or to make any type of audio or video recording inside the Auditorium.
– Pursuant to Law 584/75, smoking is prohibited within the premises of the Auditorium.
– Food and beverages may only be consumed at the bar facilities. It is forbidden to bring bottles, glasses, or food of any kind into the hall.
– The Accademia Nazionale di Santa Cecilia ensures, pursuant to Legislative Decree 196/2003 and EU Regulation 2016/679, the confidentiality of personal data and its exclusive use for communications relating to its activities.
– For any problems or needs, spectators are requested to contact the Hall Manager.
The purchase of subscriptions and tickets implies full acceptance of the rules listed above.