Information for the public

For artistic or technical needs, or for causes of force majeure, Management reserves the right to modify dates, schedules, and days, or the concert programmes, announcing these changes in the press and at www.santacecilia.it. For special events (television filming, technical needs, etc.), Management reserves the possibility to modify seating for some concertgoers, subscribers and non-subscribers alike.

Tickets purchased are valid exclusively for the performance for which they were purchased. Tickets may be neither refunded nor replaced. Access to the hall is gained solely with the ticket or subscription stub for each individual performance. The concertgoer is required to keep his or her ticket for the entire performance, and is required to pay the ticket price again if unable to produce it (Presidential Decree no. 640 of 26 October 1972, art. 6, as amended). The box office cannot issue duplicates of tickets or subscriptions. Printed tickets must be presented in the original for access to the hall.

If the ticket is stolen or misplaced, the concertgoer may enter the hall by purchasing a substitute entrance ticket for € 10, subject to verification of the purchase. In the event of loss or theft of the subscription, the right to enter the hall shall be granted upon compiling the appropriate self-attestation form for the loss. Management will issue the subscription holder a statement to be shown, in the original, to the concert hall staff at each concert.

Subscription holders without the stub for their subscription turn may still access their seat upon purchasing a € 3.00 entry ticket. This facility is extended exclusively to the subscription holder upon producing an identification document.

Subscription holders who, for extraordinary needs, are required to change the concert date to another in the same weekly production, may, upon visiting the Auditorium’s or Via Vittoria box offices and delivering his or her stub until the day of the date indicated on the ticket, be assigned a numbered seat at the cost of € 2.00. If the full stub is delivered after the date indicated on the ticket, subscription holders may purchase a ticket with an assigned seat for € 5.00, subject to availability of the subscriber’s own subscription sector. In the case of a digital subscription, the stub to be returned must necessarily be printed and delivered to the box office at the time of the request. Turn changes can be made not only at the Auditorium and Via Vittoria box offices but also online at www.santacecilia.it/cambioturno. For subscriptions with discounted formulas (formula Y) and booklet formulas, no turn and date change may be requested.

All tickets and subscriptions purchased with “Under” discounts are strictly personal and shall be subject to checking upon entry into the hall. In the house, at any time, ushers may ask to see the ticket and an identification document.

In the event of cancellation of a performance, or if a performance is suspended prior to the first interval, the subscription share shall be refunded at the end of the season only if there has been no make-up or replacement concert.

Entry into the house after the performance has begun is forbidden. Concerts and performances of Accademia Nazionale di Santa Cecilia begin promptly. Considering the halls’ particular arrangement, please enter the house at least 5 minutes ahead of the time indicated on your ticket, in order to reach your seat in time for the start of the concert. Latecomers are asked to wait in the foyer until the interval, when one is scheduled, at which time they may take their seats.

In consideration of the performers and your fellow concertgoers, as well as of the fact that many concerts will be broadcast live on radio and television, audience members are kindly asked to maintain proper behaviour in the concert hall and not to create disturbances during the performances. The public is also kindly requested to appear in apparel appropriate for the theatre’s decorum.

Cloakroom service is free of charge. Audience members are required to check umbrellas, hats, helmets, large purses, cameras, and audio and video recording devices.

Mobiles and tablets must be switched off in the concert hall. Photography, with or without flash, and even with your own smartphone for personal use, is forbidden, as is audio or video recording of any kind inside the Auditorium.

Pursuant to Law no. 584/75, smoking is prohibited at the Auditorium.

Eating and drinking is permitted only at the bar establishments. No bottles, glasses, or food or drink of any kind may be brought inside the hall.

Accademia Nazionale di Santa Cecilia guarantees, pursuant to Legislative Decree no. 196/2003 and Regulation (EU) 2016/679, the confidentiality of personal data and the use thereof exclusively for communications related to its business.

For any problem or requirement, visitors may contact the House Manager. The purchase of the subscription and of tickets presumes total acceptance of the rules listed above.